Serious Performance Consulting According to Rummler

Paperback – 2004

In order for performance consultants to make a significant difference in organization results, they need to advance beyond their current focus on improving the individual performer. Dr. Rummler, a leader in performance consulting for 35 years, calls this next level of the performance consulting endeavor “Serious Performance Consulting” or SPC.

In this book, Rummler illustrates what he means by SPC through an extensive case study which illustrates both what a serious performance consulting engagement looks like and what a serious performance consultant does, including:

  • Going beyond the initial request for help to find a viable critical business issue and a gap in results and to establishing how success of the project will be evaluated.
  • Using a conceptual performance analysis framework to generate hypotheses for possible causes of the gaps in results.
  • Following an effective, systematic process for conducting the analysis (i.e., test the initial hypotheses).
  • Identifying exemplary performance to establish the difference between “is” and “should” performance and the cause behind such differences.
  • Specifying a solution set that addresses all significant factors that affect the gap in results.

The case is structured so the reader can drill down for more details on any of the project findings and recommendations in the appendices. It also contains a running commentary (“According to Rummler”) on the project, where Dr. Rummler points out what he thinks are particularly relevant points for the performance consultant.

Who should read this book:
If you are interested in improving individual performance and organization results, this book is for you.

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