Improving Performance, How to Manage the White Space on the Organization Chart
Hardback, 2nd Edition – 1995
With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution – establishing a practical foundation for process improvement and management. It was the first such approach to bridge the gap between organization strategy and the individual. Rummler and Brache reflect on the key needs of organizations faced with today’s challenge of managing change. With multiple charts, checklists, hands-on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett-Packard, 3M, Shell Oil, and Citibank.
A 3rd edition was later published, but the 2nd edition is our preferred version because it’s the last version in which Rummler and Brache had control over the content.
Who should read this book:
This important resource is written for managers and practitioners who want to achieve greater and lasting results.